The story is pretty much the same each time we visit, but last night was one of our most frustrating Wendy's experience to date. We pull up to the drive thru at about 10:30pm, which isn't even that late, and sit at the ordering screen for about 5 minutes. We watch the person up ahead of us get their food at the window, and get excited when they drive off because we figure now its our turn. We assume the girl is going to walk from the window to the headset, pick it up, greet us, and take our order. But no, she looks at us, and the two cars behind us, and disappears. So we wait, lets say another 5 minutes (an eternity in drive thru time) before Brennan really starts to loose it. As an assistant manager at Zaxby's he just cant understand how the people at Wendy's thinks its ok to ignore customers in waiting to order. So with me in the passenger seat saying "it's fine babe, lets just go somewhere else" he becomes even more determined to place an order and be served food from Wendy's. This Wendy's. Right now. So he pulls up to the window, lets the person standing there get a good look at us, and then starts to back up to the ordering screen again. But wait, the car behind us has already taken our spot. SO we drive around the restaurant to get back at the end of the line. This is when I strongly suggest we just go somewhere else. But Brennan was in the drivers seat, and we were going to eat at Wendy's no matter how long it took. I don't understand his logic, because we didn't even let them have it when they finally waited on us. Anyway, when we are pulling around to get back in line we see the manager get out of her car and walk back into the store. Based on what she was holding, we were guessing she left work to make a quick cigarette run. When it is finally our turn to order we ask for a number one with a coke and a plain baked potato, extra butter and sour cream. We always ask for extra, but thats mainly to make sure we get any at all. If the extra makes it in the bag we consider it a bonus.
When we pull up to the window, the girl opens it up and says "six thirty six". These are the only words she spoke to us. No "thank you", no "have a good night". Nothing, just the total. Then she hands us our food and shuts the window before Brennan gets the chance to ask for ketchup. So we sit there, he waves her down, and she comes back over, flings open the window and asks "yeah?" Brennan, politely as possible, asks "I'm sorry, could I please get some ketchup. Sorry." She doesn't answer, but instead grabs some ketchup, practically throws it at us, and slams the window shut again. This is the end. We drive home in disbelief at the service of Wendy's and when we finally sit down to eat our meal that has now taken 30 minutes to get, everything in the bag is cold. Of course. As frustrating as this all was, don't think that we wont go back there tomorrow. Why? Because its right by our house.
Side note: I told Brennan that I started a blog for us. He says "Blogging is weird. People put too much stuff on the internet." Then I read it to him and he thought is was really funny, so he is on board.
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